Frequently Asked Questions
These are some of the more common questions we see come our way, but if these do not address your question, please reach out to our Customer Service team via the contact form here.
HOW DO I BOOK A APPOINTMENT?
All appointments will be made via our site here that will direct you to Etsy. If you contact me via social media, I will send you a direct link to book your reading and schedule your appointment. If you need extra assistance regarding your reading an invoice will be made for extra services and should be made before services are provided.
When will I receive my order?
Our office receives countless orders daily. All of our items are packaged with care and love by the Honi Bee Company team. When you place your order, you will receive an order confirmation email and invoice. Once your order is fully compiled we will alert USPS that your order is ready. When the USPS facility receives your package, you will be emailed with your tracking number. When you receive your tracking number, your parcel is with USPS, and on its way to you! Let us know if you have any issues with your tracking number or questions about shipping procedure.
* For domestic shipping please allow 5-7 business days from ship date to arrival.
* For international shipping, please allow 6-14 days from ship date to arrival. Please consider customs processing and the time that takes.
Please keep in mind that weather conditions could affect arrival time.
There’s a specific product that I am interested, when will it be back in stock?
In most cases, our sold out products will be restocked within a few weeks, depending on the availability of the raw materials. The best way to find out when an item is available again is to follow our Instagram (@lunahoni) for daily product updates! .
Are you hiring?
If you are interested in a career with Honi Bee, please follow our Instagram page (@honiaura) to stay in the know about future opportunities!
I need my order by (xx/xx/xxxx)! Can I pay for rush processing + shipping?
Unfortunately, we are unable to expedite processing or upgrade shipping options at this time. If you shoot us an email with when you need your items by, we will do our very best to make sure they get to you on time, however, we ask that you please keep in mind standard USPS shipping estimates.
Where can I track my package?
You can track your package HERE.
I gave the wrong shipping address - what should I do?
Please reach out to us immediately! We will update your shipping information and make sure that your package gets to the right place.
Do you accept Visa/Amex/Mastercard, etc?
We care about the protection of your identity, personal information, and payment information. We accept all major credit cards + apple pay.
Do you offer Gift Cards?
We do not currently offer Gift Cards, Gift Certificates, or E-Gift Cards. If you are looking to get a gift, but are unsure about what to get, please reach out to our Customer Service team with a little description of who you’re shopping for (birth date — to determine sun sign, interests, hobbies, etc). We are happy to help!
My product broke/arrived damaged! What should I do?
Your happiness is of utmost importance to us. Please take a picture of the product and attach it in an email to our Customer Service team so we can help you out as soon as possible!